Q. Do you have a Guarantee?

A. Yes we do:

If for any reason you are not absolutely delighted with any aspect of your products or service, we want you to tell us!

We will insist on not charging you a cent to fix the problem, and we'll give you a 20% discount on all services when you see us next.

Q.  I've purchased the wrong product, can I return it?

A.  Yep, but it needs to be in the original packaging and contain all the components (e.g. the manual)

Q.  What if I don't have the original packaging and all the components? 

A.  You may still be able to return it, but we could have to charge you a small restocking fee.  Contact us to discuss the details. 

Q.  I've lost my invoice, can I still return a product? 

A.  If you product has a serial number, then you should be in luck.  We track the serial numbers of the products we sell, so if we can find it in our system, then we can accept the return without you having to find the original invoice.

Q.  Can I return software?

A.  Unfortunately no.  We cannot accept any returns of any type of software.  This is due to copyright and licensing laws. 

Q.  I'm returning a product, will you refund the freight charges?

A.  Unfortunately freight and handling fees are non-refundable. 

Q.  I ordered a product online and it arrived courier damaged, what do I do?

A.  Contact us as soon as you can (preferably within 24 hours of receiving the product).  We'll arrange to have a replacement sent out to you and the damaged product returned to us. 

Q.  I'm sending a product back, how do I package it to stop courier damage? 

A.  Put the product back in its original packaging, then encase it in bubble wrap, plastic pellets, foam (please not shaving foam, the other kind), and put it in a box.  The completely seal the box with tape.  

Write 'fragile' in large letters above our delivery address (this way everyone who looks to see where it's going sees that it is fragile).