Frequently Asked Questions
Guarantee and Warranty
Q. Do you have a Guarantee?
A. Yes we do!
If for any reason you are not absolutely delighted with any aspect of your products or service, we want you to tell us!
We will insist on not charging you a cent to fix the problem, and we'll give you a 20% discount on all services when you see us next.
Q. Is there a warranty?
A. Yes, we provide a Compulink 12 month return to base warranty on all our products, repairs and workmanship. So if something goes wrong within the first year, simply bring it back to us and we'll take care of it.
Our products also come with a manufacturer's warranty, this can extend up to 3 years for some products. You can choose to talk directly with the manufacturer for warranty claims after the first 12 months, or you can bring it back to us and we'll talk to the manufacturer for you. (We might charge you a small fee for this, but we'll tell you first.)
Products
Q. I'm looking for a particular product, but I can't find it on the website?
A. Give us a call or email and we'll be happy to find it and order it in for you.
Q. I'm not sure if a product I want is compatible with my current computer?
A. Give us a call or email and let us know the specifications of your computer and we should be able to help. Otherwise you can bring your computer in and we'll install and test the product for no extra cost.
Q. Do you sell parallel imported products?
A. No, we do not, nor ever will sell parallel imported products. Parallel imported products don't come with a warranty, so if something goes wrong, you won't be able to return it or get it repaired. Which will leave you with a broken product and an empty wallet. It's just not worth it.
Q. Do your prices include GST?
A. Yes, the prices shown on our website and online store include GST. Our products in store show both including and excluding GST.
Build to order
Q. Will having my computer designed and built to order cost more?
A. In most cases it will actually cost you less. This is because you don't have to pay for extra hardware and software that you aren't going to use.
Q. Can you install the software for me?
A. Every computer we build gets the operating system (Windows), all hardware drivers (stuff that makes the parts work) and free anti-virus software installed.
If you would like other software installed (e.g. Office) just let us know, we'll be happy to help. (We might charge you a small fee for this, but we'll tell you first)
Q. How do I know the computer you build for me will do everything I need?
A. We guarantee that if you tell us what you need to do, and we say the computer will do it, then it will. If not, we want you to tell us! We will insist on not charging you a cent to fix the problem, and we'll give you a 20% discount on all services the next time you see us.
Repairs
Q. How long will it take to fix my computer?
A. It depends on what is wrong with it, and if any specialty parts have to be ordered in. Edward or Aaron will be able to give you a rough time frame when you bring the computer in, and then we'll ring and update you once we know for sure.
Q. How much will it cost to fix my computer?
A. Again it depends on what is wrong with it. However, we won't complete any work without discussing it with you first, and letting you know how much it will cost. As a guide, our minimum repair fee is $45.
Q. I haven't backed up the data on my computer and now it's broken?
A. This is where it can get complicated. If your harddrive (where the data is stored) is broken, then we can attempt to recover you data. However, we cannot guarantee that we'll get any or all of your data back.
If your computer (or laptop) is broken but the harddrive is still working, then we can recover the data.
If you aren't sure, bring it in and we'll discuss the options with you. (We'll also be happy to discuss your data backup options as well so you don't lose your data again)
Q. What if my computer isn't fixed fully?
A. We guarantee the quality of our work, so bring it back! If we said it was fully fixed, and it turns out it wasn't then we'll give you a full refund of the repairs fees as well as attempt to fix it again.
Please note we don't guarantee manual virus removals.
Q. What is a manual virus removal?
A. Normally we recommend backing up your data (we can do this for you) and then wiping your system and reinstalling it from scratch. This essentially deletes everything, so there is no chance of the virus remaining.
Manual virus removal is where Edward or Aaron sits down and looks through every file on your computer to find where the virus is and try and delete it. As you can imagine, this process takes a very long time (and is very expensive). As there are thousands of files on each computer, we can't guarantee that we managed to get all of it. We only do manual virus removal at your specific request, and only after we have explained all the implications.
Purchasing in store
Q. What are your opening hours?
A. Our opening hours and contact details are here.
Q. Do you have parking?
A. Yes, there is plenty of free carparking available. (The carpark entrance is at the bottom of Mercury Lane.) See our map details.
Q. What are your payment options?
A. Cash, EFTPOS, Visa, Mastercard, Q Card.
Q. Do you offer finance?
A. Yes, we offer finance. If you would like to purchase with finance, please contact us and we'll arrange to send you the forms.
Q. Do you offer gift certificates?
A. Yes, we have gift certificates in $50, $100 and $200.
Q. Can I return a product for a refund?
A. Yes you can. View our Returns and Refunds guide here.
Purchasing from our Online Store
Q. What are the payment options online?
A. Visa, Mastercard and Direct Credit.
Our account details for Direct Credit are as follows
Compulink Systems Ltd
06-0145-0225083-00
Q. How much freight will I pay?
A. Our online store will calculate the freight amount based on the weight of the products you have purchased. Visit the checkout once you have selected your products and it will show the updated freight amount.
Please note our freight fees include insurance.
Q. Can I order online and then pickup from your store?
A. Yes, you can pick up an online order at our store if you have paid by direct credit. Unfortunately you cannot pickup an online order at our store that has been paid by credit card unless you have a prior arrangement with Aaron ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). This is to help reduce credit card fraud.
Q. When will my order arrive?
A. Your order will arrive 1-2 days after we have confirmed payment of your purchase.
Q. Can you deliver to PO Boxes?
A. No. We will only deliver to a physical address.
Q. Do I have to create an account before I can order online?
A. Yes, this is so we can have your contact details on file for if we need to get hold of you to discuss your order. This is also so you can keep track of your order, and can go back and look at previous purchases you have made with us.
Q. What do you do with my personal details?
A. We hate spam as much as you do, so we promise we'll never give out or sell your details to any marketing companies. For more information view our Privacy Policy here.
Q. Can I return a product for a refund?
A. Yes you can. View our Returns and Refunds guide here.
Q. What credit card security measures do you have in place for online purchases?
A. We use a DPS hosted payments page. This means that we never see your credit card details and we don't store them. DPS is New Zealand's leading provider of online credit card processing facilities and is 3D Secure.
Other
Q. I've found something wrong with your website. Who do I tell?
A. Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or info@compulink and we'll get it fixed.
Q. I'd like to provide some feedback about your website/product/services/anything
A. Great, we'd love to hear from you! email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
